Testimonial #37: Crappy computer, crappier service plan

I bought a Fujitsu Lifebook from BB 2 years ago with a 3 year PSP - recently my laptop started having intermittent screen problems...fading to white, banding, wiggling, etc. I took it to BB where the tech (who barely spoke English) proceeded to treat me like an absolute idiot, telling me I "must have changed the resolution." I didn’t. He called a manager over who said that I "must have changed the resolution." I told them again that I did not! They took my computer and held it hostage for two weeks, then lost it in transit. When I spoke to one tech named Ian who actually seemed to agree with me that it’s a monitor problem and not a "resolution or video card problem," I was never allowed to speak with him again. In fact, when I called the store to ask to speak to him directly after he promised to "personally look at the problem," I was told that he did not, nor did he ever, work there! It seems that there IS NO PROBLEM with my laptop!

The new idiot tech I spoke with (Haider, who also barely speaks English!) told me that since it’s an intermittent problem, there was nothing they could do and that I would have to bring it back again if it happened. But even then, unless they actually SEE it happen, they can’t do anything about it. I told them that he alone has convinced me to buy directly from Dell the next time I wanted a computer.

Boy, I’m sure glad I paid $200 for that extended warranty!!! BB should be shut down! Why does the Attorney General let these guys operate?


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